Returns & Exchanges

At Rotate Watches, we want you to be completely satisfied with your timepiece; if for any reason you are not, we offer a 30-day return policy for items in their original, unworn condition. Please ensure all original packaging and documentation are included to qualify for a full refund or exchange.

1

Initiate Your Request

Visit our online return portal with your order number and email address to select the item you wish to return and receive a return authorization.

2

Prepare the Package

Carefully place the watch in its original presentation box, ensuring all protective films and tags are intact, and pack it securely in a shipping carton.

3

Ship to Rotate

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, keeping a copy of your tracking number.

4

Inspection and Refund

Once our horologists inspect the return for quality assurance, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing